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Reporting a scam or fraud

Published 07-21-2021

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No one thinks they can become a victim of a fraud or scam until it happens to them–and even the best of the best sometimes slips. No matter how educated we are, it’s still possible to fall victim to a scam.

Here are some tips on what to do if you become victim to these cyberthreats:

– Immediately change all your passwords in your online account and delete any malicious software you may have downloaded

– If you think you have provided your account details to a scammer, contact your bank or financial institution IMMEDIATELY.

You can also reach out to different government offices working with anti-cybercrime authorities and other relevant law enforcement agencies to track down and prosecute those behind such cybercriminal activities/ schemes.
Bangko Sentral ng Pilipinas – BSP Online Buddy (BOB)
Report frauds, scams, and abuses relating to products and services of BSFIs* to:
1. Go to https://www.bsp.gov.ph
2. Look for BOB’s icon on the lower right portion of the page
3. Click BOB’s icon and a chat box will appear.
BSP FB Messenger
1. Open the official BSP Facebook page
2. Click the Messenger icon
3. Click “Get Started”
1. Open your messaging app
2. Text “Complaint” to 21582277 (For Globe subscribers only.
3. Wait for acknowledgement and feedback prompt.
* BSFIs refer to Banks, Non-Banks with Quasi-Banking Functions, Non-Stock Savings and Loan Associa tions, Pawnshops, Foreign Exchange Dealers, Money Changers, Remittance Agents, E-Money Issuers, Money Service Businesses, and Virtual Currency Exchanges under BSP supervision.

List of BSFIs may be accessed at https://www.bsp.gov.ph/SitePages/FinancialStability/Directories.aspx
Securities and Exchange Commission
Report fraud, scams and abuses related to lending and investment with SEC-regis tered companies:
Securities and Exchange Commission
Ground Floor, North Wing Hall, Secretariat Building
PICC Complex, Vicente Sotto Street, Pasay City 1307
Corporate Governance and Finance Department (Reports related to Lending)
Email: cgfd_md@sec.gov.ph
SEC i-Messagemo: http://imessagemo.sec.gov.ph
Telephone: (02) 8818 5476; (+63) 9260170248
Securities and Exchange Commission
Email: epd@sec.gov.ph
Telephone: (02) 8818-6337; (+63) 961-519-7829; (+63) 961-684-4088
I Insurance Commission
Report concerns about insurance products to:
1071 United Nations Avenue, Manila
Public Assistance and Mediation Division
Email: publicassistance@insurance.gov.ph
Telephone: (02) 8523 8461 to 70 local 103 or 127;(02) 8404 1758

National Bureau of Investigation

Report investment scams, cybercrime, and other criminal abuses to:
NBI Building, Taft Avenue, Ermita, Manila
Anti-Fraud and Action Division
Email: afad@nbi.gov.ph
Telephone: (02) 8523 8231 to 38 local 3529 or 3456
Cyber Crime Division
Email: ccd@nbi.gov.ph
Telephone: (02) 8523 8231 to 38 local 3455; (02) 8252-6228
Complaint and Recording Division
Telephone: (02) 8523-8231 to 38 local 3518

Philippine National Police

Anti- Cybercrime Group
PNP National Headquarters
Camp General Crame, EDSA, Quezon City
Email: acg@pnp.gov.ph
Telephone: (02) 3414 1560
Mobile: 0998 598 8116

National Telecommunication Commission

To block text scammers, contact your phone service provider or report to:
NCR office address: BIR Road, East Triangle, Diliman, Quezon City
Consumer Welfare & Protection Division
Email: consumer@ntc.gov.ph
Telephone: (02) 8920 4464; (02) 8926 7722; (02) 8921 3251
Again, if you have been scammed or compromised online, do not hesitate to reach out to the institutions listed above.
Let us all stay cautious and be vigilant!

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